Privacy Policy

Innovative Air LLC only collects information you choose to give us. We do not ask for sensitive personal information, and we do not use this site to process payments. The information we may collect includes:

• Your name
• Phone number
• Email address
• Service address or property location
• Details about the HVAC service you need — the equipment involved, the issue you're experiencing, and when you'd like us to come out
• Any other information you choose to share with us in a message or conversation

We use the information you share with us so we can actually help you. That means:

• Respond to your service request and answer your questions
• Contact you about HVAC services, appointments, or offers that may be relevant to you
• Schedule, confirm, and coordinate service visits
• Provide customer support and follow up on completed work
• Operate, maintain, and improve our business and website
• Meet legal, accounting, and licensing obligations

We may share information with trusted service providers who help us operate the business or deliver the services you asked for — for example, companies that host our website, help us manage scheduling and communications, or process payments. These providers only receive the information they need to do that work, and we share it only when reasonably necessary to run the business or provide the services you requested. We may also disclose information when we are required to do so by law.

We advertise our services on third-party platforms, and our website uses analytics tools to understand how visitors use it. When you interact with an Innovative Air advertisement, submit a lead form inside an advertising platform, or visit pages that load these tools, those platforms may collect information about you — such as your device and browsing information, an identifier, or the details you enter into their forms — under their own privacy policies, not ours.

Advertising and analytics platforms may use cookies, similar tracking technologies, and their own account information to measure ad performance and personalize what you see. We don't control how those platforms handle your information. To understand or manage your choices — including opting out of personalized advertising — please review the privacy settings and privacy policies of the platforms involved.

We take reasonable measures to protect the information you share with us and keep it only as long as needed for the purposes described here. At the same time, no method of electronic storage or transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot promise absolute security.

We may update this Privacy Policy from time to time as our services and the tools we use change. When we do, we'll revise the "Last Updated" date at the top of this page. Your continued use of our website or services after an update means the revised policy applies to you.